Refund policy
At Purr District, we want you to be satisfied with your order. Because our products are fulfilled by third-party suppliers, customers must contact us before attempting to return any item.
Contact Us First
To request assistance with an order, email us at purrdistrict01@gmail.com and include:
Your full name
Order number
A description of the issue
Clear photos or videos showing the problem, when applicable
A photo of the packaging and shipping label if the wrong item was received
Please do not mail an item back without contacting us first. Unauthorized returns will not be accepted.
Damaged or Defective Items
Please inspect your order after delivery. If your item arrives damaged, defective, or unusable, contact us within 30 days of delivery.
Once the issue has been reviewed and approved, we may offer a replacement or refund. Clear photo or video evidence may be required.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us as soon as possible. Please include clear photos of:
The item received
The original packaging
The shipping label
After the claim is reviewed and approved, we may issue a replacement or refund.
Returns for Change of Mind
We do not currently accept returns for:
Changing your mind
Ordering the wrong item or color
No longer wanting the product
Personal preference
Items damaged through misuse or normal wear
Please review all product descriptions, photos, and details carefully before placing your order.
Return Address
Do not send products to the address listed on the shipping package.
If a physical return is approved, return instructions and the applicable return address will be provided to you by email. In many approved cases, a physical return may not be required.
Order Cancellations
Orders may only be canceled before they have entered processing or shipped. Contact us immediately after placing your order if you need to request a cancellation.
Once an order has been processed or shipped, it cannot be canceled.
Delivered but Not Received
If tracking shows that your package was delivered but you did not receive it, please:
Check with household members and nearby neighbors.
Check around your property and any secure delivery areas.
Contact the shipping carrier for additional information.
We may request written confirmation from the carrier before approving a replacement or refund.
Refund Processing
Approved refunds will be returned to the original payment method.
Please allow 5–10 business days after a refund is processed for it to appear in your account. Processing time may vary depending on your bank or payment provider.
Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, missing, or otherwise eligible for a full refund.
Contact Information
For return or refund questions, contact:
Purr District
Email: purrdistrict01@gmail.com