Shipping policy
Thank you for shopping with Purr District.
Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. During holidays, high-demand periods, or supplier delays, processing may take up to 5 business days.
Business days do not include weekends or federal holidays.
Estimated Delivery Times
Delivery times depend on the product’s shipping origin and the customer’s location.
For U.S. orders, estimated delivery is generally:
Products shipped from a U.S. supplier: approximately 3–5 business days after processing
Products shipped from an international supplier: approximately 10–15 business days after processing
These are estimates and are not guaranteed. Customs, weather, carrier delays, holidays, and high shipping volume may cause longer delivery times. Zendrop currently reports typical processing of 1–3 business days and different delivery windows depending on whether an item ships domestically or internationally.
Third-Party Fulfillment
Purr District works with third-party suppliers that package and ship orders directly to customers. Products may ship from the United States or another country, depending on availability and the supplier assigned to the product.
Items from the same order may arrive separately and may have different tracking numbers.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 3 business days for tracking activity to update after receiving your tracking number.
Address Changes
Customers are responsible for entering a complete and accurate shipping address at checkout.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Purr District is not responsible for orders delivered incorrectly because the customer supplied an incomplete or incorrect address.
Shipping Delays
Delivery dates are estimates. Purr District is not responsible for delays caused by:
Shipping carriers
Customs processing
Severe weather
Holidays
Supplier delays
Incorrect or incomplete addresses
Events outside our reasonable control
We will provide available tracking information and assist customers with investigating delayed orders.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
Check around your property and secure delivery areas.
Ask household members or nearby neighbors.
Contact the shipping carrier using the tracking information.
Contact Purr District if the package still cannot be located.
Additional information or carrier confirmation may be required before a replacement or refund can be considered.
International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not controlled by Purr District and are the customer’s responsibility unless otherwise stated at checkout.
Contact Us
For questions about shipping or tracking, contact:
Purr District
Email: purrdistrict01@gmail.com